Evening Care Coordinator (Customer Experience Team)

New York, United States · Customer Experience

Description

Maven is looking for Care Coordinators to join our team to support our patients and practitioners, with a start date of January 7th, 2019.


In service of ensuring that we have expanded coverage for our Maven users, all Care Coordinators start out on a shifted schedule. The following shifts will be available beginning in January:


3 pm ET - 12 am ET, 5 days per week (Monday-Friday) with Saturday and Sunday off

3 pm ET - 12 am ET, 5 days per week (Monday-Thursday and Saturday) with Friday and Sunday off


Founded in 2014, Maven is a fast-growing digital health company focused on bringing better access to women’s healthcare. Serving over 125,000 patients and working with some of the best U.S. companies, Maven provides the most progressive support for working families in fields like fertility, pregnancy, postpartum care, and children’s health—both to individuals and as a family benefit provided by employers. For too long, women’s healthcare has been designed and carried out with little say from women themselves. We’re here to end that and to shape a better system of care, directly informed by and tied to women’s unique needs. Starting now. Ready to join us?


Our Customer Experience team is the voice of Maven, helping both practitioners and patients navigate digital care. Given this role as a Care Coordinator, you must love to help people in their time of need. We believe customer experience is one of the most important and essential roles in the company. You will learn the ins and outs of the product, operations, and the needs of the customer. Therefore for the strongest candidates this is a jumping off point to grow with the company.


What you will do:

Requirements

Benefits


Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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